cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Distinguished Sage
Distinguished Sage
263 Views
Message 31 of 88

Re: This is no good!


@ALTSELGREEN wrote:

Ok maybe I expressed it the wrong way, but why does it take forever to open web pages on all devices? And painfully slow downloads. ADSL faceplate now fitted to the master socket etc etc. 


Are these devices connected via wireless? What happens with a computer connected directly to the home hub using an Ethernet cable?

The few errors are normal, and will not affect your speed.

 

 

 

0 Ratings
Distinguished Sage
261 Views
Message 32 of 88

Re: This is no good!

just a very small amount of noise on the connection at this time nothing to worry about could you please post a full BT diagnostic speed test  

 

 

speedtest.jpg

 

 

 

 

0 Ratings
Contributor
255 Views
Message 33 of 88

Re: This is no good!

Painfully slow via ethernet or wireless Keith!

 

0 Ratings
Contributor
253 Views
Message 34 of 88

Re: This is no good!

FAQ

Results Image not loaded



1. Best Effort Test:  -provides background information.

 Download  Speed
 0.1 Mbps
  
0 Mbps0.25 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.1 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps



If you wish to discuss these results please contact your Broadband Service Provider.

If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.

Your test has completed please close this window to exit the performance tester.

 

0 Ratings
Distinguished Sage
242 Views
Message 35 of 88

Re: This is no good!

Hi your problem is a low IP profile all you need to do is maintain a stable connection for the next 3/5 days and it should rise automatically but please no hub restarts as that will start the time period again
0 Ratings
Distinguished Sage
240 Views
Message 36 of 88

Re: This is no good!

the low profile has been caused by all the disconnections you have had all you can do now is wait
0 Ratings
Contributor
232 Views
Message 37 of 88

Re: This is no good!

Thanks John I will follow your advice- cheers

0 Ratings
Distinguished Sage
229 Views
Message 38 of 88

Re: This is no good!

if after 3+days it has not risen then post back and we can give you a link to the forum mods who can do a manual reset for you but they need 3days + stable connection first
0 Ratings
Contributor
211 Views
Message 39 of 88

Re: This is no good!

Just checking the hub stats - the HH3 has been connected continuously  for 18+ hours, however the connection time field shows only 4:27 - is it turning itself on and off?  I assume this will keep the ip profile low???

0 Ratings
Distinguished Sage
Distinguished Sage
204 Views
Message 40 of 88

Re: This is no good!

The connection time simply shows how long the Internet has been connected, and not the physical connection to the exchange, so it will not affect your profile.

 

The Internet connection can drop occasionally, due to network problems. This usually results in a change of public IP address.

 

What is your current BT Speedtester result? (remember to connect using a cable)

 

0 Ratings