This is no good!

[Keith_Beddoe]

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@ALTSELGREEN wrote:

Ok maybe I expressed it the wrong way, but why does it take forever to open web pages on all devices? And painfully slow downloads. ADSL faceplate now fitted to the master socket etc etc. 

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Are these devices connected via wireless? What happens with a computer connected directly to the home hub using an Ethernet cable?

The few errors are normal, and will not affect your speed.

[john46]

just a very small amount of noise on the connection at this time nothing to worry about could you please post a full BT diagnostic speed test  

[ALTSELGREEN]

Painfully slow via ethernet or wireless Keith!

[ALTSELGREEN]

FAQ

1. Best Effort Test:  -provides background information.   Download  Speed   0.1 Mbps 0 Mbps 0.25 Mbps Max Achievable Speed  Download speedachieved during the test was - 0.1 Mbps  For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.  Additional Information:  Your DSL Connection Rate :5.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)  IP Profile for your line is - 0.14 Mbps If you wish to discuss these results please contact your Broadband Service Provider. If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance. Your test has completed please close this window to exit the performance tester.

[john46]

Hi your problem is a low IP profile all you need to do is maintain a stable connection for the next 3/5 days and it should rise automatically but please no hub restarts as that will start the time period again

[john46]

the low profile has been caused by all the disconnections you have had all you can do now is wait

[ALTSELGREEN]

Thanks John I will follow your advice- cheers

[john46]

if after 3+days it has not risen then post back and we can give you a link to the forum mods who can do a manual reset for you but they need 3days + stable connection first

[ALTSELGREEN]

Just checking the hub stats - the HH3 has been connected continuously  for 18+ hours, however the connection time field shows only 4:27 - is it turning itself on and off?  I assume this will keep the ip profile low???

[Keith_Beddoe]

The connection time simply shows how long the Internet has been connected, and not the physical connection to the exchange, so it will not affect your profile.

The Internet connection can drop occasionally, due to network problems. This usually results in a change of public IP address.

What is your current BT Speedtester result? (remember to connect using a cable)