FAQ 1. Best Effort Test: -provides background information. Download Speed 0.07 Mbps 0 Mbps 0.25 Mbps Max Achievable Speed Download speedachieved during the test was - 0.07 Mbps For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 0.14 Mbps If you wish to discuss these results please contact your Broadband Service Provider. If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance. Your test has completed please close this window to exit the performance tester.
I would suggest that you contact the BT Care Team, especially if you are seeing this speed on a wired connection, and you have tried other computers.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
Hi keith - I have sent them a message as you suggest. What do you think can be done by them to help?
They can reset the ip profile, which should sort out your speed problem. They will then monitor your circuit to see if its fixed the problem. If not, they will carry on with it until it is fixed, as they take personal ownership of your problem
They look on this thread to make sure that everything has been tried, which it has.
Keep a note of your tracking number.
Please update this thread with any progress, so people can see what is going on. Thanks
After pulling out extension wiring from the ADSL Faceplate!