And this :
Ok -Things are looking better now the line fault has been fixed-Just ip profile-I guess will speed things up in the coming days.
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Ok- so the fault has been fixed by the engineer -and the mods have emailed me to say they are going to reset my ip profile and to keep everything connected up which I have since Thursday. Trouble now is, that I am getting sporadic drops for no apparent reason -is this going to cause the reset to fail?