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Message 21 of 21

Re: Thunder & Lightening storm hit pole - BT support extremely VERY poor.

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Thank you for your support throughout this fault - it seemed ages - well it did start 22nd October.

Just to say that I did phone Sales and asked them to make a note that my new BT Phone had, on occasions, cut out when on a call since the fault had been corrected.   (I thought that would be such bad luck if this new phone was faulty.) 

This morning when out for a walk I met my neighbour (who I was helping as we both had our lines 'down'.)  I asked him if he is all OK now with his phone line and he said ' My phone has cut out on me when I have been talking!  I hang up and then try to call them back but I can't, so I leave it.  Then when I want to make another call, it can seem fine.'

So, we have left it that if either of us gets the same problem again we will let each other know.

I just thought it could be worth me making a note of this with you.

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