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Gs1984
Beginner
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Message 1 of 2

Thunder and Lighting - no phone or BB

I had quite a bad storm last night, thunder and lighting. Broadband has gone down, orange light flashing on router and phone lead dead. Phone bt, saying line is fine and want to send an engineer at a cost Of £129 😬
Does anyone know or have any suggestions of what I can try to do to fix it without the call out! I really can't afford £129 and need to try something!

Thanks
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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Thunder and Lighting - no phone or BB

The £129.99 is advisory  if the problem is found to be in your setup or internal wiring then your will be charged but if problem outside your home then there will be no charge

 

have you tried using the test socket with a new filter to see if you get a dialtone. If nothing then phone 151 and report a phone fault. Get ohone fixed and broadband should be ok



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