On 22/12/12 I requested a number change as someone has given out my ex-directory number and I'm receiving late night nuisance calls. New number was allocated and I was told that it would be changed by 24/12/12. It wasn't changed. Spoke to an operative again on 26/12/12 who said it would definitely be changed on 27/12/12 and told me to ring 170707 at midday to activate the number. I called the number on 27/12 and was immediately aware that this was clearly a technicians number, not for public use!! Called and spoke to another operative who said that I shouldn't have been given that number, could see that my order for a new number was still "open" and then informed me that there was a technical problem their end and my wait time is indefinite, depending on how long it takes them to fix their problem!!
Today I have no dialling tone so it would appear that I don't have to worry about changing my number after all as I can't receive nuisance calls or any kind of incoming calls.....or in fact dial out!!!
On the up side.....the Internet's working. On the downside......can't rant at BT via Internet (probably a good job!!) :O)
Solved! Go to Solution.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
These people are a special team of troubleshooters, who will take personal ownership.
Please could you update this thread when your problem is sorted, so that forum members know. Thanks.