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Timing out whilst connecting to Minecraft server

I am unable to connect to the Minecraft server that I own, I can connect to all other servers but I am unable to connect to my own. It is hosted in the cloud, not on my own network. I can tell you that the server is functioning fine as there are 50 players on at the moment. I cannont connect on any device in my house or on my BT mobile data. It is 100% a issue with BT that needs to be sorted as this is infuriating. 

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