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Aspiring Contributor
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Message 1 of 6

To Infinity And Back To Dial Up Speeds

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Think im getting congestion problems as during the day im getting speeds of what i was told i would get which is about 21MBps but at weekends and from about 4pm during the week my speeds slowly decrease down to about 2MBps, just need someone to confirm it is congestion and any planned maintenance to sort it out, I hoped i got rid of this problem when i left virgin but alas not.

My exchange is Mickleover  EMMICKL.

 Here are my speedtest the first one is at about 1pm and the second one is at 7.30pm and the helpdesk picture was took at the same time at the slower speed.

 

Test 13;00.pngTest 19;34.pngDetails.png

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Distinguished Sage
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Message 2 of 6

Re: To Infinity And Back To Dial Up Speeds

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Yes it does look like congestion all that can be done is wait for a capacity increase to be carried out by BT Wholesale this is outside BT Retail your providers remit
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Moderator
Moderator
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Message 3 of 6

Re: To Infinity And Back To Dial Up Speeds

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Hi @DingleDangle,

 

I've had a look and I can't find any capacity issue listed for your exchange. I'll be able to get this investigated. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

In order to help get this investigated, please can you run the BT Speed test using the link http://speedtest.btwholesale.com/, when the slow down occurs? You'll need to run the "Further Diagnostics" once the first test completes.

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 4 of 6

Re: To Infinity And Back To Dial Up Speeds

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Thanks for replying quickly i will do another speed check this evening when it slows down and send you the results.

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Aspiring Contributor
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Message 5 of 6

Re: To Infinity And Back To Dial Up Speeds

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Selected Go to the Solution, but no solution was to be found, just wondered what the problem was?

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Distinguished Sage
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Message 6 of 6

Re: To Infinity And Back To Dial Up Speeds

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The Original poster marked his last post as the solution
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