Token expired messages on app - driving me mad - will be leaving BT internet email asap!

[JuWilson]

Hi all

I have had to phone BT twice  to complain about the "token expired" messages that randomly get sent, and which mean I have to login again.  I thought for a few days over the weekend that it had been fixed, but no - it is back today.  And with a vengeance - on some of the worst days it meant logging back in around 8-10 times daily.

The system is slow, antiquated - "authenticating", "reading message details" and so on.

Each time I phoned to complain, the person I spoke to said that it is only on the app, so it is not a permanent problem.  I took that to mean that as it doesn't happen via other platforms, I have to put up with it!

Is it going to be fixed?  I've already started migrating away to another (much better) email system...

Just awful.

[licquorice]

So why on earth are you using it instead of a proper mail app. There is absolutely no requirement whatsoever to use the BT mail app, Blue mail and Aquamail are far superior offerings.

[JuWilson]

I am self-employed and it has been the way my customers have contacted me for years, with no problems until 2020.

Thanks for your advice - I have already explained I am changing service providers.  I wanted to raise it here because I have tried doing so with BT directly - no advice or explanation, no concern shown and the problem persists!

[licquorice]

---

@JuWilson wrote:

I am self-employed and it has been the way my customers have contacted me for years, with no problems until 2020.

---

So why change providers instead of simply using a different app?