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KingPaul
Beginner
1,188 Views
Message 1 of 20

Told I cant get infinity after 3 days waiting????

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I ordered BT infinity 1 at the weekend. Was told I could get guarenteed 50mb with infinity 1 after they checked my line etc and all seemed weLL. Got a delivery date and new number etc. Just got a phonecall saying unfortunatley I cant get in finity (I think he said due to capacity....it wasnt clear) but I could get normal broadband..........

I live withing sspitting distance of the cabinet.........why is this? Does this mean I cant get fibre at all from anybody????

 

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john46
Distinguished Sage
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Message 2 of 20

Re: Told I cant get infinity after 3 days waiting????

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If it is a capacity problem then you will not be able to get fibre service from any provider until Openreach increase the cabinet capacity this can take time to happen
if you post back the results of this checker we can then try and help you further

Can you post back the results of this checker editing out your phone number

http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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KingPaul
Beginner
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Message 3 of 20

Re: Told I cant get infinity after 3 days waiting????

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Version:1.0 StartHTML:000000222 EndHTML:000011871 StartFragment:000000534 EndFragment:000011792 StartSelection:000000534 EndSelection:000011766 SourceURL:http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput BT Broadband

HETTON LE HOLE is served by Cabinet 1

 

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KingPaul
Beginner
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Message 4 of 20

Re: Told I cant get infinity after 3 days waiting????

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ah, that all seems to have gone a bit muddled up. It said it couldnt do my phone number because it wasnt BT (its sky) so I did an adress checker?

 

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john46
Distinguished Sage
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Message 5 of 20

Re: Told I cant get infinity after 3 days waiting????

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there is no availability problem showing I would try again
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TelephoneBob
Expert
1,140 Views
Message 6 of 20

Re: Told I cant get infinity after 3 days waiting????

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The checker is a BT Wholesale System so will only recognise WLR3 numbers.

Sky use their own LLU Network so Wholesales system wouldn't recognise it. To view your details on BT Wholesale/Openreach Systems they use an LLU Ref.

If say you lived in York it would be something like LLMY213242 as in Local Loop Mid Yorks. The numeric part isn't your phone number. Compared to your phone number it appears random.

I'm not sure you could find out your LLU Ref as it's not relevant to Sky.
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KingPaul
Beginner
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Message 7 of 20

Re: Told I cant get infinity after 3 days waiting????

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Thanks. Thats cleared that up then

 

gg30340
Distinguished Sage
Distinguished Sage
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Message 8 of 20

Re: Told I cant get infinity after 3 days waiting????

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@KingPaul wrote:

Thanks. Thats cleared that up then

 


Haha thats what I thought Smiley LOL

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DanielS
Moderator
Moderator
1,103 Views
Message 9 of 20

Re: Told I cant get infinity after 3 days waiting????

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Hi @KingPaul,

 

I'm sorry for the lack of information you had over live chat trying to find out why you couldn't get our BT Infinity service. We can look into the order to see what went wrong if you wish? I can't guarantee that we can get your a fibre service but we'll do our best to help. You can reach us by clicking on my user name and then on contact the mods. During busier times it can take us 3-5 working days to get back to you.

 

Thanks

 

DanielS

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KingPaul
Beginner
1,067 Views
Message 10 of 20

Re: Told I cant get infinity after 3 days waiting????

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Im sorry if my repy to your post seemed rude. It was supposed to include a reply I got from live chat (that wasnt included, my bad) that didnt really make sense......Hence 'that clears that up'.........

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