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iipboss
Beginner
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Message 1 of 8

Too close to the exchange to get Infinity???

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Hi,

 

I wonder if anyone can verfiy te following please?.  

 

I live on the outskirts of Reading and have been told by a neighbour, who managed to speak to someone at BT, that in our road we are never likley to be able to get BT Infinity the reason being as follows:

 

We are close to the Spencers Wood exchange and the lines to our road come directly from the exchange and not from a road side cabinet. In order to get Infinity the line must come from the cabinet and not the exchange.  Therefore although the exchange has been upgraded to be able to provide Infinity it is only possible to get this if you are supplied from a cabinet.  So, a number of houses round about us can get it, but we are unlikley to ever get it.

 

Is anyone able to verify the accuracy of this please, and are there any other options available?

 

Thank you.

 

 

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7 REPLIES 7
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plainview
Recognised Expert
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Message 2 of 8

Re: Too close to the exchange to get Infinity???

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BT Infinity runs off two kinds of VDSL types;

 

FTTC - Fibre to the Cabinet. This is where there is a fibre line from the Exchange to the street cabinet then normal copper from there to the house/business.

 

FTTP - Fibre to the Premises. This is where you have a fibre line all the way from the Exchange to the house/premises and doesn't route through a FTTC, aka RDSLAM.

 

If your line is an EOL (Exchange Only Line) then you will have to wait for a FTTP Service to become available in your area.

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iipboss
Beginner
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Message 3 of 8

Re: Too close to the exchange to get Infinity???

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Thanks very much for the prompt reply and clarification.  Is there somewhere I can check to see if I have an EOL?

 

 

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Ratty2012
Recognised Expert
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Message 4 of 8

Re: Too close to the exchange to get Infinity???

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@iipboss wrote:

Thanks very much for the prompt reply and clarification.  Is there somewhere I can check to see if I have an EOL?

 

 


There are no online checks to tell you if you have an EOL, but if you contact the mods using the following link they will be able to help you: http://bt.custhelp.com/app/contact_email/c/4951

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iipboss
Beginner
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Message 5 of 8

Re: Too close to the exchange to get Infinity???

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Thank you

 

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Deathtrap3000
Recognised Expert
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Message 6 of 8

Re: Too close to the exchange to get Infinity???

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@plainview wrote:

BT Infinity runs off two kinds of VDSL types;


FTTP isnt a type of VDSL.

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Ratty2012
Recognised Expert
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Message 7 of 8

Re: Too close to the exchange to get Infinity???

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@Deathtrap3000 wrote:

@plainview wrote:

BT Infinity runs off two kinds of VDSL types;


FTTP isnt a type of VDSL.


But it does use VDSL. hense why it still needs a modem.

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Deathtrap3000
Recognised Expert
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Message 8 of 8

Re: Too close to the exchange to get Infinity???

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@Ratty2012 wrote:

@Deathtrap3000 wrote:

@plainview wrote:

BT Infinity runs off two kinds of VDSL types;


FTTP isnt a type of VDSL.


But it does use VDSL. hense why it still needs a modem.


its not vdsl hence the fibre all the way into the property and the use of a fibre modem, not a vdsl modem...

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