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Davboy09
Beginner
624 Views
Message 1 of 2

Too many devices?

Hi,

 

Yesterday the Internet was fine in the morning, I go to work I then get home to find someone else has been connected to the hub, I also find out that the Internet has turned from good to nearly unusable, after that person who was connected left the internet still remained slow. Does the number of people connected to the internet slow it down even though they are not there? It happened last weekend the internet turned bad then fixed on Monday.... Is this a common problem? How should I fix it?

 

Thanks!

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
614 Views
Message 2 of 2

Re: Too many devices?

Presumably the person who was connected to your broadband had permission to do that and it was not your broadband being hacked by an unknown person.

 

The number of devices connected should not affect your speeds once the person has left or even while they are still connected unless they are downloading a significant amount at the same time as other users.

 

Try ONE factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

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