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Guru
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Message 1 of 12

Too many errors to quickly.

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Hi Guys, i reset my connection last night, must have been connected before that for over a week or so. Was having trouble with some online gaming and normally a reset is a temporary fixture for this. However, when i reset my errors just seemed to be flying through the roof. I must get about 20000 errors in a few seconds which in my honest opinion is really high. 

 

I changed filters and everything but this hasn't seem to have changed anything. Is there anything else you guys would suggest or something i have missed? My sync speed before disconnecting was pretty much the same as it is now, although the errors to didn't climb that fast. Here at my stats:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 07:07:14
Downstream:7.832 Mbps
Upstream:1.047 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):3.4 dB / 5.9 dB
Line attenuation (Down/Up):41.9 dB / 24.2 dB
Output power (Down/Up):20.1 dBm / 12.6 dBm
FEC Events (Down/Up):51586675 / 139
CRC Events (Down/Up):170617 / 45
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):151022 / 14
Error Seconds (Local/Remote):25067 / 4
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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Too many errors to quickly.

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Welcome to this customer to customer forum.

 

To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.




Speed and disconnections

Guru
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Message 3 of 12

Re: Too many errors to quickly.

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Hi Keith, so from your notes the problem is internal? i.e my wiring?

It's really weird as nothing has changed, unless my master socket is on the blimp!
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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Too many errors to quickly.

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Do you have a master socket like this

 

If so, can you plug a microfilter into the test socket behind, and plug your home hub and phone into it, and see if you still get the errors clocking up.

 

Guru
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Message 5 of 12

Re: Too many errors to quickly.

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No my socket is all in one, there is only wiring behind my master socket.
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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Too many errors to quickly.

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without reading all the old posts presumably you have removed the bellwire from terminal 3 in all your sockets even though old style  - just don't touch wires on 2 & 5



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Guru
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Message 7 of 12

Re: Too many errors to quickly.

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Imjolly

I have yes, only did this as i had no connection and for some reason the wiring behind the socket was loose and was causing me not to have any Internet at all.

I have been cautious about changing my master socket as it seems to kind of "fix itself" over time. Now i'm not actually too sure whether it needs actually changing.
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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Too many errors to quickly.

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even though the actual change of master socket to NTE5 should not be a problem it is the property of BT and not for the homeowner



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Guru
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Message 9 of 12

Re: Too many errors to quickly.

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Could i request to have it changed out? If they see no faults anywhere up to my premises, i'm guessing they will be reluctant to?

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Distinguished Sage
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Message 10 of 12

Re: Too many errors to quickly.

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openreach - if it's not broke they won't fix it.



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