cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Suns
Aspiring Contributor
312 Views
Message 1 of 4

Top Cashback declined

I seem to be one of a few people who've had their topcashback claim tracked all the way through until the installation date (and therefore cannot cancel my contract) and then had their claim declined.

 

Can someone help me with this please. Or at least point me in the right direction. I should be getting £110 after moving my broadband back to BT from Sky. Order number and VOl number have been and remain the same as ever.

 

0 Ratings
3 REPLIES 3
Suns
Aspiring Contributor
279 Views
Message 2 of 4

Re: Top Cashback declined

Any help here please? Just need to know who to talk to.
0 Ratings
DanielS
Moderator
Moderator
277 Views
Message 3 of 4

Re: Top Cashback declined

Hi @Suns,

 

I'm sorry you haven't been able to receive it. Have you claimed it through this link lodge a 'Missing Cashback Claim'?

 

Thanks

 

DanielS

0 Ratings
Suns
Aspiring Contributor
270 Views
Message 4 of 4

Re: Top Cashback declined

Hi DanielS,

 

Thanks for replying. I have submitted a claim via topcashback; it does state that there could be up to 3 months before they can give me a reason... and I have not had any response from them as of yet.

 

I suppose I was wondering if anythign could also be done this end (ie. from the BT side) to expedite the proceedure.

0 Ratings