Top cash back declined

[Leishman_2]

So orders by thru topcashback all going good bt installed happy as then go on to see bt has declined for no reason no email to say why nothing what do I do only reason I went was for the cash back (only use topcashback no other and clears all cookies)

[Dean007]

Hi @Leishman_2

Thanks for posting..

Normally you need to raise the issue with Topcashback as per their help section and raise a "Lodge a missisng cashback claim"

Then TCB will be able to find out the reason why it was declined by BT, and if there has been an error be able to speak to BT to resolve it.

[Leishman_2]

Yeah I have done that but if they come back saying no then I’m out of pocket what I don’t understand is they declined my cash back but never cancelled the reward card