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DingleDangle
Aspiring Contributor
597 Views
Message 1 of 10

Topcashback claimed declined by BT

Hi,

I ordered a mobile sim end of April which did not track, when i made a claim through topcashback they got an answer back from BT saying the transaction has not been validated even though i have been using the sim for 2 months. When i ordered the sim the first 2 months were free so whether that has something to do with it i dont know?

 

Can you help please.

0 Ratings
9 REPLIES 9
johnmcbride1109
Aspiring Contributor
583 Views
Message 2 of 10

Re: Topcashback claimed declined by BT

hi @DingleDangle

 

I got the following message "After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction."

 

Which is rubbish, i've used TCB for years I know what i'm doing and certainly did not click any other source.

 

unfortunatly I dont think there is much we can do 😞

 

Cheers,

 

John

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john46
Distinguished Sage
575 Views
Message 3 of 10

Re: Topcashback claimed declined by BT

@DingleDangleI have asked a forum moderator to help you they will post their contact link here

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DanielS
Moderator
Moderator
563 Views
Message 4 of 10

Re: Topcashback claimed declined by BT

Hi @DingleDangle,

 

Providing you didn't have your cookies disabled and weren't using incognito or private mode on your browser, we should be able to help you. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

DingleDangle
Aspiring Contributor
547 Views
Message 5 of 10

Re: Topcashback claimed declined by BT

Hi, DanielS

 

Sorry i clicked on youre user name but could not find any link which says contact the mods.

All i can see is contact me but you were offline.

Is it me being blind?

 

Cheers

 

DingleDangle

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john46
Distinguished Sage
542 Views
Message 6 of 10

Re: Topcashback claimed declined by BT

You must be logged into the forum to see the link

and the link looks like this

 

mod contact.JPG

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DingleDangle
Aspiring Contributor
522 Views
Message 7 of 10

Re: Topcashback claimed declined by BT

Hi john46,

 

Thanks for trying to help but all i get underneath his picture and user name is his list of recent posts, i have definetely got nothing that is inside of the green circle showing on youre post and ive checked im logged in.

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john46
Distinguished Sage
519 Views
Message 8 of 10

Re: Topcashback claimed declined by BT

ok I will ask the mods to repost the link for you
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DingleDangle
Aspiring Contributor
516 Views
Message 9 of 10

Re: Topcashback claimed declined by BT

 Thanks

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PaddyB
Moderator
Moderator
499 Views
Message 10 of 10

Re: Topcashback claimed declined by BT

Hi @DingleDangle,

 

If you click on my username you should see that "Contact The Mods" link in the "About Me" section of my profile. If you are using a mobile device you will need to switch to the full version of the site.

 

Thanks

 

PaddyB

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