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Friday123
Contributor
986 Views
Message 1 of 10

Topcashback declined,can someone help please?

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Hello,

 

I've been with BT since March when I signed up through the topcashback website and I am very happy.

 

The original cashback sum showing before I signed up was £150 but after I completed the deal showed at £120 in my topcashback account so I opened a customer ticket with them to see what was happening and they said they had spoken to BT and that I should wait for the cashback to clear,this was back in March.

 

Today the total amount that wa showing as eligible,£120, has been declined.

 

I have opened a new customer ticket with topcashback and am waiting for their response.

 

Is there anything anyone in here could do to help me reoslve this issue please?

 

I've been expecting the cashback for a while now and to say I am disappointed it has been declined is an understatement for sure.

 

Thank you.

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9 REPLIES 9
NeilO
Moderator
Moderator
981 Views
Message 2 of 10

Re: Topcashback declined,can someone help please?

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@Friday123 You'll need to pursue this with Topcashback in the first instance as your cashback agreement was made directly with them. Post back and let us know the outcome of the ticket you've raised.

Friday123
Contributor
979 Views
Message 3 of 10

Re: Topcashback declined,can someone help please?

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Thank you Neil,I will do.

 

Is there nothing that can be done from this side in the meantime though?

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NeilO
Moderator
Moderator
976 Views
Message 4 of 10

Re: Topcashback declined,can someone help please?

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@Friday123 No sorry, you will need to allow Topcashback to investigate from their side first. We can only assist if there were issues with the original order that have caused the cashback to fail.

Friday123
Contributor
967 Views
Message 5 of 10

Re: Topcashback declined,can someone help please?

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Thank you again Neil.

 

It's good to know there's someone here who will give a quick response.

 

 

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Friday123
Contributor
941 Views
Message 6 of 10

Re: Topcashback declined,can someone help please?

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Hello NeilO.

 

The topcashback people have said they will add my claim to the query log that they will send you.

 

They are hoping that BT will then provide further information regarding my claim.

 

Thank you again for your time.

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DavidM
Moderator
Moderator
929 Views
Message 7 of 10

Re: Topcashback declined,can someone help please?

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Hi @Friday123,

 

Thanks for letting us know you've raised this with TCP. They should have provided a complaint reference so if you have that drop me over an email with your details and I'll chase this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Friday123
Contributor
919 Views
Message 8 of 10

Re: Topcashback declined,can someone help please?

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 Hi David,

 

I have asked topcashback for that reference and I will get it to you as soon as I have it.

 

Thanks

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Friday123
Contributor
868 Views
Message 9 of 10

Re: Topcashback declined,can someone help please?

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Thank you David and everyone else,all sorted!

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DavidM
Moderator
Moderator
858 Views
Message 10 of 10

Re: Topcashback declined,can someone help please?

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Thanks great to hear @Friday123. Thanks for letting me know. Post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

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