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shiblisattar
Aspiring Contributor
901 Views
Message 1 of 12

Topcashback declined

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Hi

I took the service out via Topcashback, and have just recently informed by them the merchant has declined the cashback. I have followed up with them and awaiting for further assistance. I ensured my cookies/cache were cleaned prior to the order.

My order no is AJM**edtited by Mod*** and the order was created in September 2016

Initially it tracked at £147 but should have been £206.


Is there anything you could do look into my account, please?

Regards,
Shibli

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11 REPLIES 11
JohnC2
Moderator
Moderator
887 Views
Message 2 of 12

Re: Topcashback declined

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Hi @shiblisattar You will need to contact the cashback site's customer service as they will deal with all queries about your cashback. You will get a reference number for the query (PS don't post it on the forum) and they should be able to resolve this for you. If not and you still cannot get this sorted then we may be able to help.

 

If you do not have a query reference then you will need to go back a raise one with Quidco first and give them a chance to fix things.

 

Cheers

John

 

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DavidM
Moderator
Moderator
860 Views
Message 3 of 12

Re: Topcashback declined

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Thanks for taking my call this morning @shiblisattar.

 

As discussed, your payment has been authorised and will be in your account soon. Can you please let me know when you receive it.

 

Cheers

 

David

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shiblisattar
Aspiring Contributor
811 Views
Message 4 of 12

Re: Topcashback declined

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Hi David, 

 

I still have not received the cash back, I have followed up with topcashback but have still been told it's still under query with the affiliate merchant network. 

 

Thanks 

Shibli

 

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NeilO
Moderator
Moderator
800 Views
Message 5 of 12

Re: Topcashback declined

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@shiblisattar Sorry about that, I'll let @DavidM know you've posted.

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DavidM
Moderator
Moderator
779 Views
Message 6 of 12

Re: Topcashback declined

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Hi @shiblisattar,

 

Thanks for posting. I'm so sorry you haven't received the cashback yet. Leave it with me and I'll chase this up for you. 

 

Cheers

 

David

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DavidM
Moderator
Moderator
748 Views
Message 7 of 12

Re: Topcashback declined

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Hi @shiblisattar,

 

Sorry for the delay in getting back to you. Can you check this and let me know if you've rceived the cashback?

 

Cheers

 

David

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shiblisattar
Aspiring Contributor
743 Views
Message 8 of 12

Re: Topcashback declined

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Hi David, 

 

No I have not. 

 

I found the whole process disappointing as I have been following up since last October and nothing has changed. 

 

Why the continus problems and delays? 

 

Regards 

Shibli 

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DavidM
Moderator
Moderator
729 Views
Message 9 of 12

Re: Topcashback declined

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Hi @shiblisattar,

 

Thanks for getting back. I'm so sorry this hasn't been paid yet. I'll chase this with our cashback team and will be in touch as soon as I have any updates for you.

 

Cheers

 

David

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shiblisattar
Aspiring Contributor
707 Views
Message 10 of 12

Re: Topcashback declined

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Hi David, 

 

To confirm the payment from topcashback was confirmed and paid out. 

 

Many thanks for your help along the way. 

 

Kind regards 

Shibli 

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