Topcashback tracked successfully then declined by BT - not happy

[Tom2018]

I have recently switched to BT from a competitor because of the cashback and reward card offer, the cashback tracked successfully on topcashback, then BT declined it for no reason. not happy

[Dean007]

Hi @Tom2018

You need to raise it with Topcashback, and check terms and conditions for that offer.

[Tom2018]

I dont need your robotic answer, I need results from BT.

What is obvious here is that hundreds of new customers of BT are suffering the same fate.. enticed by cashback and reward cards to switch providers and then subsequently declined the cashback by BT.. this amounts to fraud and its about time BT was fully investigated about this wide scale deceit they are causing their customers. I have used TCB for 12 years, I know how it works and I know that i was elegible. The cashback did successfully track.. it is BT that has declined it. therefore I want answers from BT to fix the problem.

Not to mention this joke about 30 - 45 days to receive a reward card, the postal service wasnt even that bad when delivered by horse and cart in the 1800's then when it doesnt arrive, being told to wait another 45 days for it to arrive. again this is blatant fraud by BT.

[Dean007]

HI @Tom2018

You need to raise the issue with Topcashback as per their help section and raise a "Lodge a missisng cashback claim"

Then TCB will be able to find out the reason why it was declined by BT.  I am not saying it wasn't tracked, or what the terms said but thats the process TCB use.

[Tom2018]

Other people on this forum raising similar complaints have been contacted or told to contact a moderator from BT, why are you suggesting i only contact TCB. This is a BT issue not a TCB issue.