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Community Manager
Community Manager
439 Views
Message 31 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

Hi McNavdo20,

Thanks for the PM, the email you sent was to the general tech help queue but I've picked it out and I'll get back to you shortly.

I'll need your telephone number so I can check a few things so get back to me when you get the chance.

Stephanie
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McNavdo20
Contributor
443 Views
Message 32 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

Hey Stephanie, I have replied to the email you sent with the account holders name, account number and the phone number

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McNavdo20
Contributor
434 Views
Message 33 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

I got an email from someone called Steve Gallon, he basically sent me the T&Cs in regards to P2P and he also said this

 

"although peer-2-peer services are restricted during peak times, there may also be a need to restrict them at other times in order to protect the Broadband service of other users.

 

We are within our rights to do this and have not stepped outside of the regulations laid by Ofcom. There is a link in the terms and conditions which will take you to Ofcom’s site on their Code of practice on Speed.

 

Once again I am sorry that you are not happy with the level of service you are receiving but this is in place solely to protect the Internet service for other customers"

 

So how does this make any sense? How can I be limited outside of peak times on an exchange that supplies 700 people when I know people with exchanges that supply around 8000 and during this whole time their speeds have been perfectly fine? Does that look like a bit of a BS reply just to get rid of the matter? Obviously I know that certain exchanges can't be as large and stable as others but consider mine can send out up to 8MB broadband which I consider to be decent so surely the exchange itself isn't under any pressure

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Distinguished Sage
428 Views
Message 34 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

in other words yes it can happen at any time to protect the whole broadband network not just an exchange
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McNavdo20
Contributor
425 Views
Message 35 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

So they are slowing down the smaller exchanges in order to help the larger ones function better? That's what it sounds like to me since people I know on larger exchanges who aren't that far from me are having no problems at all, so how can they explain charging me the same price just so they can limit me in order to help the more populated areas? If that's the case then they should stop taking on new customers until they can provide the same service to all of their current customers

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Distinguished Sage
423 Views
Message 36 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

no it affects all exchanges when it happens in other words the entire BT network
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McNavdo20
Contributor
421 Views
Message 37 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

Well then why haven't other people been complaining about it? I would love to hear from anyone else who in the last 2 weeks has used Torrents between the times of 1am and 3pm so they can tell me how their speeds have been.

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Distinguished Guru
416 Views
Message 38 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

I think you will find the vast majority are kipping at that time. They might have torrents going but when the wake up , the torrents are finished or still going.

There is know way to tell what speed you have been getting while you are asleep, no way of knowing how many peers etc there are throughout the night.

 

I honestly don't know whether you will get an answer here that can be verified.

toekneem

(EASBF)

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McNavdo20
Contributor
412 Views
Message 39 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

But it's not just during the night, it's during the day aswell, it's pretty much all the time for me between 1am and 3pm and then peak time comes into effect on my exchange. I have been onto the Utorrent forum to see if I get any answers from BT users on there. I seriously think there is something else wrong, how can this last for 2 weeks when before that I had no problems at all?

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NilSatisOptimum
Recognised Expert
409 Views
Message 40 of 68

Re: Torrent Speeds Capped Outside Of Peak Times

Either its not happening to everyone or perhaps others might be concerned in raising a issue or indeed have a huge stack of legitimate torrents working away all night while they are asleep. 

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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