We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
There is nothing forum members can do apart from suggest that you wait. It could be a disconnection on the exchange distribution frame, if that is what the auto test says. Its usually quite accurate if the fault is in the exchange, and it should be easy to fix, once a technician visits the exchange.
This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.
You will need to keep trying to contact BT and report the fault. Just because the fault checker said a fault at the exchange, it does not have to mean with every phone that is connected to that exchange has a fault. It could just be your line.