Hello
Just so stressed out for the last few months, but where to begin i truly dont know.... after several weeks of internet rate on and off at 0.36mb i got to a stage where i just wanted out which i done and made a new order to a different provider. BT still continued to look for the issue and after a second visit from an engineer it got sorted. So then i get a letter from BT about me leaving and stated a date where if i made a new order on some offers they had things would go on as they were but after that date there would be nothing they can do.
So before that date i accepted an offer with BT again but this would change me from broadband over to fibre and as other providers cant supply fibre i thought what the hell it's a sweet offer which was a #100 reward card and a free Echo and 50mps fibre for 29.99 a month. So offer was sorted and even received a confirmation email etc and was told i would receive a new router on the 17th Dec but it never showed up, didn't show up today either so now i'm told the order was cancelled which has ticked me right off.. I call and started getting swaped around different departments as if i was a jougling balls having to have my ears blown off with that stressful music while you wait. Last thing i was told i would have to cancel the order that was set up with the other provider which they told me all i had to do was order with your new provider and it would get cancelled that way. I then started to understand how a tennis ball may feel at times because now i was getting bounced back & forward between two providers which is not much fun you know.
I beleive when BT cancelled my old broadband they also cancelled out my new order with it not that they would admit this, but i even have the email and a transcript confirming the order is all ok etc but it's not ok and whats really got the 7 hairs on my head to stand up is i probably have lost the golden offer i mentioned above now and i'm just totally stressed and depressed with whats gone on the past couple of months.
So i know if i call again the same thing will happen again and i don't really like tennis and certainly don't fancy been the tennis ball again so i simply ask if there is someone out there who can help or advise me maybe, i would be so grateful to just have this sorted. Like before the band connection trouble started i had beautiful although some grey but still a full head of hair and now i'm down to just 7 hairs... if someone can help i reckon the rest of the hair may come back who knows maybe even before xmas ...
Thanks for reading my rant and well until i hear back maybe from someone i can for now just wish everyone a Merry Christmas.
Thanks
