What firmware is it currently running? 160518 or 160330
If you have not got the latest 160518 you can download it HERE load it onto the modem/router, factory reset it by holding down the pin and the back for atleast 1 minute then try again.
Assuming you have the lead from the Openreach master socket connected to the DSL socket on the VR2600 and not the WAN port?
It needs to be connected to the DSL socket.
yep got the cables in the right sockets, just getting the message internet not connected. if I take the cable out of the dsl socket and plug it in to the dsl socket on th HH5 the HH5 connects fine
I'm not sure then. It should work with the setttings;
ISP List: BT_VDSL
Connection Type: PPPoE
PPPoE Username: email@example.com
PPPoE Password: bt (Try again with no password)
Confirm Password: bt (Try again with no password)
The DSL sync light just keeps flashing and I get the message internet not connected so getting no where pull the DSL cable out and stick it in the HH5 connects no problem