I need help transferring a btinternet.com email address to my account please. My dad has cancelled his BT service and received an email saying he'll lose his email address. I'm a BT Broadband and Phone customer with my own Btinternet account and I'd like to transfer my dad's email to my account. How do I do this?
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you can't you need help from a forum mod they will post here
My dad's account is due to close on the 15th November.
Hi @nacho985 Thanks for posting back to confirm that date for me.
We will be happy to help you with this if you send us the details. You can contact us by clicking on my user name and selecting contact the mods.
Hi @nacho985 Thanks for taking my call earlier. Just to confirm I need your Father to login to his BTID and choose the mail option and then Manage mail. Once in the Manage mail section there should be a button beside each email address to Add to the BTID.
Once they are both added to the BTID then I can move them over. Post back and let me know how you get on.