Transfer a BTinternet email address to a new BT Broadband account

[oxford1360]

Hi there,

I know that this has been achieved before but the phone operators won't do it.

My children have BT email accounts on my old BT Broadband account which will close on 2nd December.

They would like to transfer them to a new BT Broadband account and maintain unbroken access.

Could someone help?

Thanks.

[Keith_Beddoe]

Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[NeilO]

@oxford1360 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

[JohnC2]

Hi @oxford1360 I called earlier and left a brief message. I just wanted to update you that a case has been raised to move the 2 email addresses and this should be completed next week. I'll check back once the job has been completed and let you know.

cheers

John

[JohnC2 · Accepted solution]

Hi @oxford1360 I've received confirmation back that both of the email addresses have now been moved over to the BT Broadband account.

Cheers

John

[oxford1360]

@JohnC2 - thank you so much. I am really impressed by the level of service which has been exemplary. We are very grateful.