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itrought
Beginner
491 Views
Message 1 of 3

Transfer email address to another account

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In September, Mods RobbieMac and NeilO helped me, as we thought, to transfer my elderly father-in-law's email address from one BT account to another. We thought at the time that we had successfully transferred it from his old account (now closed, but wasn't then) to his new one. However we now find that if we log in to the new account holder management account and click "Email", it says that there is no associated BT Yahoo email account. The concern is that this is still associated with his now closed account, and he will lose his email address in due course.

Can anyone advise, please? Many thanks.  Ian

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Transfer email address to another account

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I have asked the mods if they could comment.

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PaddyB
Moderator
Moderator
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Message 3 of 3

Re: Transfer email address to another account

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Hi @itrought,

 

If you send me in your details I'll be able to take a look at this for you. You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB