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gilhams
Beginner
542 Views
Message 1 of 5

Transferring BT Dial Up email account to BT Broadband

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I have yesterday migrated to BT Broadband. I have been with a few other ISPs
over the past 5 years but have always maintained my old BT dial up account name
as my main email address (by remembering to make a dial up connection every 2-3
months).
However, now I am with BT I wonder if it is possible to transfer this
dial up account name as one of my sub-account email addresses so that I don't
need to bother dialling up. I have phoned up about this 3 times, but I get put
through to an Asian call centre and get fobbed off with poor or incoherent
advice. I hope this isn't representative of the customer support experience I
can expect as I am in an 18 month contract. Smiley Sad

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
536 Views
Message 2 of 5

Re: Transferring BT Dial Up email account to BT Broadband

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Getting the call centre to understand what you want, is going to be difficult.

 

In order to get your request directed to the correct team, it would be better to contact the BT Care Team (forum moderators), using the link below.

You may have to wait a few days for a reply, but the result will be worth the wait.

 

http://bt.custhelp.com/app/contact_email/c/4951

 

Do not delete any of the e-mail that they send to you, until the issue is resolved, as they have a tracking number.

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Malacath
Expert
525 Views
Message 3 of 5

Re: Transferring BT Dial Up email account to BT Broadband

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I just phoned them and asked them to make my old account into a sub account.

 

They understood me just fine and done the transfer.

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gilhams
Beginner
508 Views
Message 4 of 5

Re: Transferring BT Dial Up email account to BT Broadband

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Thanks for that.  I've filled in the form so we'll see how it goes!

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gilhams
Beginner
497 Views
Message 5 of 5

Re: Transferring BT Dial Up email account to BT Broadband

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Job done!Smiley Happy

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