In the last couple of months broandband speed has dropped and line has a crackle. On way home today i noticed some branches on the bt line which is streching the line downwards its only a matter of time before thsy snap through. i was wondering if there was a number or site to report this???
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You "may" have problems reporting trees on the wire, BT no longer actively undertake tree cutting do to the legal ownership of the trees.
I believe they normally ask the customer if they know who may well own the trees and then ask the customer to talk to the owner.
Any trees touching the wires that are on your property I am afraid you would be responsible to have cut back.