I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Bhaigh83 Welcome to the forum, I'm really sorry about the problems you've had getting your refund sorted. If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .
"So I tried to leave BT, but needed to ring and cancel bt sport, as that didnt auto-cancel."
As a matter of interest, were you still in contract for BT Sport? I'm thinking about leaving, and thought BT Sport would auto-cancel as it is out of contract. Didn't want to ring, as waiting 40 minutes on hold to cancel BT Mobile recently, put me off the notion a bit.