Trouble logging in to my Talk21.com e-mail on my iphone

[Seano99]

I received a message that my account may have been compromised and had been frozen by BT. I logged in to BT.com and changed my password and then tried to access my e-mail on my phone. I am unable to access my e-mails there. When I login at BT.com I can get my e-mails. They show up as BT Yahoo mail. I have deleted the old account on my iPhone e-mail app and have looked at a lot of suggestions here as to how to set up the e-mail account through the app. I changed the incoming and outgoing mail servers to mail.btinternet.com and entered the new password. The server port for Incoming is showing as 993 and the server port for the outgoing is showing as 465.  When I try to log in to the app on the phone, it tells me "The mail server mail.btinternet.com is not responding. Verify that you have entered the correct account info in mail Settings"

Up until Friday it was showing on my phone as yahoo. Am I using the correct servers and ports or am I doing something else wrong. I can access my e-mail on my phone through the internet, but it's a lot more convenient using the app.

Any suggestions would be appreciated.

Thanks

[gg30340 · Accepted solution]

Are you a BT Broadband customer or paying for your email account via BT Premium email.

If neither of the above you may have been moved onto the "Basic" email account which does not allow you to access your email using and email client.

See link about different types of email account.

https://www.bt.com/help/email/bt-email-products

[Carlusha]

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@Seano99wrote:

 I logged in to BT.com and changed my password and then tried to access my e-mail on my phone.

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Presumably, you logged in to bt.com from scratch and did not use the link in the "message". You do not mention whether the "message" was an email or a text message (SMS)

[Seano99]

Thanks for the response. I no longer subscribe to BT for Broadband or Premium so it looks like I have been moved to the Basic e-mail. I can't see that I received any notification that I was being moved. I have had the e-mail address for over 20 years and it is a pain to start all over again with a new e-mail address. To complicate matters I have moved permanently to the US. I see that I can keep the basic e-mail but that if I live outside the UK I should not use the Premium service.

At least I know why I couldn't get it to work on my phone. A notification would have saved me a lot of time and wasted effort.

Thanks again for sending me the link. I'll probably keep the basic mail and start advising my contacts that I am changing my e-mail address to a new e-mail provider here.

Sean