Trouble paying my bill

[Mintbunt]

Is anybody else having trouble paying their bill? For a few days now it’s telling me service is unavailable?

[FTT]

Do you mean going via the one off payment on your computer https://my.bt.com/s/apps/appsbills/index.html#/logoutmakepaymentindex ?

Seems fine to me.

If you mean via the app there's definitely a problem https://community.bt.com/t5/Home-phone-including-Digital/Call-Protect-unavailable/m-p/2181761

I got a slightly new error message this morning (it's back to the same one above now):

 

[GarryJ]

I have been having the same problem the last few days, Service Unavailable, appears. That is using a Microsoft Edge server, if i switch to Google Chrome, everything works as normal.

[GarryJ]

Also works fine and able to pay bill on my Android tablet & mobile through the MyBT app, just have this "Service Unavailable" using Microsoft Edge on my laptop.

[Carlusha]

Microsoft Edge was updated on 2nd September. Might that be affecting those using that particular browser?

[PaddyB]

Hi @Mintbunt,

Thank you for posting. I'm sorry if you're having problems paying your bill online. Have you tried another browser as suggested by @Carlusha?

Thanks,

Paddy