Trouble seeing BT reward card in My Rewards

[Hoja]

I've had my broadband service activated up and running and as part of the package I've got a £80 BT reward card to claim. However in my rewards section it says I have no rewards to claim. Can see lots of other people have the same issue, can anyone help? Does it take a while before appearing in My Rewards? I submitted my £40& MS vouchers claim via a link, says it could take 45 days to verify and post them to me. I would appreciate any advice

[Keith_Beddoe]

@Hoja 

When was your service activated, as you would normally have to wait 14 days after that date, before you can claim?

[Hoja · Accepted solution]

Yes, I've only just activated today, so I guess I will need to check in a fortnight. Thanks

[Keith_Beddoe]

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@Hoja wrote:
Yes, I've only just activated today, so I guess I will need to check in a fortnight. Thanks

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There is plenty of time to claim, so if you cannot see it after about 21 days, then please post back here.

[Hoja]

Is it 14 or 21 days after broadband activation that I need to wait before I claim? Because it's over 14 days now and I don't see any rewards in my bt

[Keith_Beddoe]

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@Hoja wrote:

Is it 14 or 21 days after broadband activation that I need to wait before I claim? Because it's over 14 days now and I don't see any rewards in my bt

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What date did you place your online order, and what package did you order?

[Hoja]

Ordered Superfast Fibre 1 broadband and line rental (50mbps) on 22nd Dec

[Keith_Beddoe]

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@Hoja wrote:
Ordered Superfast Fibre 1 broadband and line rental (50mbps) on 22nd Dec

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This one then.

From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded

[Hoja]

Yes the £80 by reward card...

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.