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PatK100
Aspiring Contributor
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Message 1 of 7

Trouble with BT

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I decided to move my telephone aaand broadband services back to BT in the hope that I would soon be in a BT Infinity region.

 

I duly placed my order on the 16th March and was told I would be transfered on teh 25th March

On the 25th March was still with my old service provider so contacted BT and was told there was a problem at the exchange

On the 16th March receieved new order details stating my line would be live on the 30th March

On the 30th March my phone and broadband was duly disconnected from my old service provider but no service from BT.

I have reported this to BT who now says there is a fault at the exchange and it may take a week to sort out.

 

There are all sorts of reasons I can not be without a service that I will not go into here, but another thing is I was told I would have to change my telephone number - a minor inconvenience.

 

All this leads me to think BT is not the best service provider to be with - does anyone else have any tales of woe when coming back to BT and what did you have to do to get them sorted out.

 

Thanks

 

 

 

Pat

 

 

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Trouble with BT

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Hi Pat

 

Sorry to read about your experience, must admit this is not a good one when coming over to BT.

 

If you email forum.moderation.team@bt.com with the relevant order/accounts either myself or another member of the mod team can try to help further with this.

 

Please include a link to this thread in your email.

 

Cheers

 

Stuart

Community ModeratorStuartH
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PatK100
Aspiring Contributor
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Message 3 of 7

Re: Trouble with BT

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Will now - it would appear that the normal phone line in not working at all - it just make now sound aaat all when I pick up the receiver - when it ring in there is an awful noise so nothing can be heard.

 

Broadband is working though and the Voip phone will make outgoing calls but wwwhen I get aaan incoming call I get the same awful niose and on the the normal line.

 

Please can someone help getting this sorted.

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stupot
Aspiring Contributor
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Message 4 of 7

Re: Trouble with BT

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have you got your adsl filter fitted correctly ?

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PatK100
Aspiring Contributor
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Message 5 of 7

Re: Trouble with BT

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Tried two different filters one from my old router which was working Ok and a brand new one which came with the HomeHub

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PatK100
Aspiring Contributor
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Message 6 of 7

Re: Trouble with BT

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All fixed now thank you

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Distinguished Guru
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Message 7 of 7

Re: Trouble with BT

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How did you fix it?

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