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CCCC
Beginner
2,538 Views
Message 1 of 56

Trouble with accessing certain websites.

Can anyone reading this please just do a quick check and feedback please?

 

All day no one in our house has been able to connect to ea.com or any related sites.

If we try to access it via our iphones on 3G its fine, but none of the computers in the house can connect via the BT HH.

 

If you could just click on the link and tell me if the EA site is up for you, and feedback it would be much appreciated.

A tracert shows the route is perfectly fine, but the website will simply not load no matter what.

 

Any help appreciated. 🙂

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55 REPLIES 55
scottyg35
Contributor
2,529 Views
Message 2 of 56

Re: Trouble with accessing certain websites.

Hi I've just tried 2 android phones, a netbook, a ps3 and the pc and I doesn't work on any of them so the site might be down its not uncommon for ea.
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CCCC
Beginner
2,522 Views
Message 3 of 56

Re: Trouble with accessing certain websites.

Were the mobiles using 3G?

Anything connected to my BT Infinity wont load ea.com, but my phone on a separate 3G connection can load it just fine.

I am not 100% sure its the EA site, but at the same time I cant see why its currently the only site which will not load up.

Also, EA are not reporting any problems on their website on twitter, and neither is anyone one in the world for that matter...
<---- confused! 😞
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CCCC
Beginner
2,507 Views
Message 4 of 56

Re: Trouble with accessing certain websites.

Ok, so oddly I have attempted to access EA.com using a proxy and it has loaded up just fine.

Why on earth is BT being blocked from accessing EA?!
I asked this to the online support who gave me the worst answer clearly concocted by an automated response, and then total silence why I questioned them further...

So far BT Infinity isnt impressing me!
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Bullitt
Distinguished Expert
2,503 Views
Message 5 of 56

Re: Trouble with accessing certain websites.

i can access http://www.ea.com/
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sjtp
Guru
2,500 Views
Message 6 of 56

Re: Trouble with accessing certain websites.

ea.com just worked for me from Infinity
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CCCC
Beginner
2,496 Views
Message 7 of 56

Re: Trouble with accessing certain websites.

For some odd reason I am still blocked, and only a proxy will work.
Gonna have to keep rebooting and see if a new IP helps...
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sjtp
Guru
2,493 Views
Message 8 of 56

Re: Trouble with accessing certain websites.

reboot the router, not the modem. Better still, go to the homehub web page and disconnect/reconnect. If you reboot the modem too often DLM may decide to slow down your connection for a few weeks.

 

Also, it might be worth a tracert to see if you can see anything wrong.

 

C:\utils>tracert www.ea.com

Tracing route to www.ea.com [98.129.150.221]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 7 ms 7 ms 6 ms 217.32.147.100
3 7 ms 7 ms 6 ms 217.32.147.142
4 12 ms 12 ms 12 ms 213.120.181.126
5 12 ms 12 ms 12 ms 217.41.169.209
6 12 ms 12 ms 12 ms 217.41.169.109
7 12 ms 11 ms 12 ms 109.159.251.199
8 23 ms 26 ms 22 ms core2-te0-12-0-6.ealing.ukcore.bt.net [109.159.251.135]
9 23 ms 22 ms 23 ms 62.6.200.195
10 22 ms 21 ms 21 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]
11 24 ms 24 ms 24 ms ge-2-1-0.mpr1.lhr2.uk.above.net [64.125.28.141]
12 96 ms 95 ms 95 ms xe-5-2-0.cr1.dca2.us.above.net [64.125.26.21]
13 118 ms 120 ms 129 ms xe-4-0-0.cr1.iah1.us.above.net [64.125.31.245]
14 125 ms 125 ms 122 ms xe-1-2-0.cr1.dfw2.us.above.net [64.125.26.129]
15 126 ms 145 ms 127 ms xe-8-2-1.er1.dfw2.us.above.net [64.125.30.85]
16 132 ms 132 ms 132 ms main1.above.net [209.133.126.42]
17 144 ms 144 ms 144 ms czi1.dfw1.rackspace.net [74.205.108.79]
18 141 ms 142 ms 143 ms 67.192.252.99
19 132 ms 132 ms 132 ms coreb.dfw1.rackspace.net [74.205.108.70]
20 144 ms 143 ms 144 ms core7.dfw1.rackspace.net [74.205.108.31]
21 142 ms 142 ms 142 ms aggr502a-2-core7.dfw1.rackspace.net [98.129.84.23]
22 133 ms 133 ms 133 ms 98.129.150.221

Trace complete.

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CCCC
Beginner
2,485 Views
Message 9 of 56

Re: Trouble with accessing certain websites.

Thanks for the advice.

 

I ran a tracert earlier, everything was fine, but just for this response I ran it again, still fine: 

 

Tracing route to www.ea.com [98.129.150.221]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BTHUB3 [192.168.1.254]
  2    13 ms    12 ms    12 ms  217.32.143.131
  3    12 ms    12 ms    12 ms  217.32.143.158
  4    13 ms    13 ms    12 ms  213.120.181.238
  5    13 ms    12 ms    12 ms  217.41.169.183
  6    12 ms    12 ms    12 ms  217.41.169.107
  7    74 ms    12 ms    12 ms  109.159.251.65
  8    22 ms    23 ms    29 ms  core1-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.1]
  9    20 ms    19 ms    19 ms  peer1-xe4-3-1.redbus.ukcore.bt.net [109.159.255.
136]
 10    21 ms    21 ms    21 ms  ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]

 11    18 ms    20 ms    19 ms  ge-2-1-0.mpr1.lhr2.uk.above.net [64.125.28.141]

 12    92 ms    92 ms    91 ms  xe-5-2-0.cr1.dca2.us.above.net [64.125.26.21]
 13   122 ms   120 ms   119 ms  xe-4-0-0.cr1.iah1.us.above.net [64.125.31.245]
 14   124 ms   122 ms   124 ms  xe-1-2-0.cr1.dfw2.us.above.net [64.125.26.129]
 15   125 ms   125 ms   123 ms  xe-8-2-1.er1.dfw2.us.above.net [64.125.30.85]
 16   138 ms   139 ms   138 ms  main1.above.net [209.133.126.42]
 17   140 ms   138 ms   139 ms  czi1.dfw1.rackspace.net [74.205.108.79]
 18   134 ms   134 ms   134 ms  67.192.252.99
 19   132 ms   133 ms   131 ms  coreb.dfw1.rackspace.net [74.205.108.70]
 20   141 ms   143 ms   142 ms  core7.dfw1.rackspace.net [74.205.108.31]
 21   131 ms   130 ms   131 ms  aggr502a-2-core7.dfw1.rackspace.net [98.129.84.2
3]
 22   130 ms   131 ms   132 ms  98.129.150.221

Trace complete.

Got a new IP on reconnection, but still cant not access ea.com on any of the computers or phones in the house...

 

So dam odd, cant understand why this would be required if it is some sort of block.

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Bullitt
Distinguished Expert
2,481 Views
Message 10 of 56

Re: Trouble with accessing certain websites.

try a different dns such as google 8.8.8.8
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