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CCCC
Beginner
839 Views
Message 31 of 56

Re: Trouble with accessing certain websites.

Yes because they have stated this is the case, but it takes 72hrs for the problem to be escalated and confirmed, by which time the problem should already be resolved.

 

The usual BT "bs" at play.

 

Saying there is no problem because you can see the site, doesnt mean there is no problem.

The fact the site will not load up using any form of BT connection, but will load up by either using a 3G phone or another persons connection proves to me there is a problem at my end which needs sorting.

 

Amazingly EA have been way more helpful than BT in all this, which only increases the frustration as its BT that get money from me every single month, not EA.

0 Ratings
Caerphilly
Contributor
835 Views
Message 32 of 56

Re: Trouble with accessing certain websites.

I can connect through proxy, I am not band, no reason to be. Must be BT as local friends (5 miles distance ) on xbox live using others isp can still access ea.com. I also use this website called: http://www.downforeveryoneorjustme.com/ << I type in www.ea.com and still get this message:

 

I have flushed DNS, reset router, modem online/offline for 20 mins...done everything. Also tried on my laptop and PC still nothing...must be BT!

0 Ratings
ironman123
Recognised Expert
817 Views
Message 33 of 56

Re: Trouble with accessing certain websites.

I just used your link and typed in "ea.com" and it is down according to the below,I did not add the www bit.

Untitled1.jpg

0 Ratings
Caerphilly
Contributor
812 Views
Message 34 of 56

Re: Trouble with accessing certain websites.

It must be: www.ea.com

 

1. Go here: http://www.downforeveryoneorjustme.com/

 

2. Type in: www.ea.com

 

see if its just you....

 

 

 

Also can you get in using: http://hidemyass.com/

 

^ I can which proves its BT!

0 Ratings
john46
Distinguished Sage
794 Views
Message 35 of 56

Re: Trouble with accessing certain websites.

Working ok here and loads very fast
0 Ratings
Caerphilly
Contributor
792 Views
Message 36 of 56

Re: Trouble with accessing certain websites.

All work on mobile, everyone knows that... Smiley Frustrated   try on PC...laptop

 

0 Ratings
ironman123
Recognised Expert
781 Views
Message 37 of 56

Re: Trouble with accessing certain websites.

Ok I tried again and typed in www.ea.com and it said it was online and that it was just me,but it`s ok because I did not have a problem anyway.:)

So the site is working ok [I am not using a mobile].

And clicking on the link in my post also takes me to the site with no problems,so it ain`t BT doing it.

 

 

0 Ratings
CCCC
Beginner
773 Views
Message 38 of 56

Re: Trouble with accessing certain websites.

How can you say its not BT blocking it when we can access it via a proxy just fine, but using the BT connection we have no luck?

 

EA doesnt randomly block single users, and I have spoken to them already and they have confirmed this.

Which means it only leaves BT in the frame as to why it aint working...

0 Ratings
Caerphilly
Contributor
764 Views
Message 39 of 56

Re: Trouble with accessing certain websites.

I have contacted EA and they said it's not them and my account is in good standing order. I still cannot get to their site/forums unles I use a proxy.

 

0 Ratings
sjtp
Guru
745 Views
Message 40 of 56

Re: Trouble with accessing certain websites.

The term 'block' is generally used for intensional prevention of access to a site.  It is absolutely clear that BT is not blocking EA in that sense.  I agree that the effect is very much the same for some users, but that doesn't mean it is a block.  It is not helpful to use the word in a non-standard sense and confuse the issue; that is only likely to increase the length of time it takes someone to identify the real problem and sort it. 

 

CCCC assures us that there are no parental filters or similar on his BT connection, is that true for Caerphilly too?

 

The next most likely issue is some curious routing from certain ip addresses.  If that is the case, it is odd that CCCC's routing (which doesn't work) is very similar to mine (which does).

 

Probably worth trying with AV, firewall or parental or similar internet controls (temporarily) turned off. 

 

Also, curiously I find that ea.com and www.ea.com both work.  Both resolve to the same ip address, and both come up as ok at http://www.downforeveryoneorjustme.com.  (By the way, save a tiny bit of typing and just try http://www.downforeveryoneorjustme.com/ea.com)

0 Ratings