Trying to Migrate from Virgin to Infinity................

[BigDaddyDavee]

.................and it's akin to herding cats!

I used the online chat and in the middle of December I was told that I could order infinity at the start of this year. I went back on the online chat today and I am now told that I cannot.

My exchange is Wallsend and my postcode is NE288RA. The second weblink on the FAQ tells me that my exchange is AO (accepting orders). The wholesale checker says nothing about FTTC. I get the fact that AO triggers at 10 FTTC cabinets and that a FTTC cab looks different to the standard cab so I wouldn't benefit from a copy and paste Q+A from a forum resident.

I must be no more than 100 metres from the BT exchange so I may be on an EO line. If I am on an EO line and how can I find out?

All I am looking for is an ETA, nothing else. 

I am on 100Mb fibre with Virgin at the moment and would like to discuss the options for migrating to BT but as I mentioned, the only thing clear about this process is the ambiguity.

Many thanks.

[Ratty2012]

If you send an email to the following email address, then they will be able to tell you more information including a possible date:  nga.enquiries@openreach.co.uk

[BigDaddyDavee]

I googled that email address and read the FAQ on the Openreach page and I would guess that I would be wasting their time in asking as I have already checked the where and when page. I will try all the same, thanks.

Please note that we will not be in a position to comment on whether your area will get superfast fibre broadband in the future if not yet published on our “Where and When” rollout plan

[Ratty2012]

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@BigDaddyDavee wrote:

I googled that email address and read the FAQ on the Openreach page and I would guess that I would be wasting their time in asking as I have already checked the where and when page. I will try all the same, thanks.

Please note that we will not be in a position to comment on whether your area will get superfast fibre broadband in the future if not yet published on our “Where and When” rollout plan

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You could always try contacting the mods on this forum is this link (They are very good) http://bt.custhelp.com/app/contact_email/c/4951