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kinoultonkid
Aspiring Contributor
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Message 1 of 10

Trying to connect laptop using intel proset/wireless connection utiity

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I have a work laptop that only uses the intel proset/wireless connection utiity to connect to wireless networks. (all other options are disabled by the administrator) When i try to connect to my home wireless network the intel utility runs the "wi-fi protected setup wizard" and generates a password "that identifies this device" it then generates a 8 digit number which it asks me to " enter the device password in the access point or external registrar"

Where do I do this?

The utility doesn't give me the possibility to enter the network password that I have used to succesfully connect all my other devices

I have a HomeHub 4.0 type A

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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It could be that your laptop is locked down by your employer to prevent it logging onto any networks other than your works one.

 

Have a look through these links to see if they help and if they don't you may need to contact your works IT manager to see if he can help.

 

http://www.intel.com/support/wireless/wlan/sb/CS-030415.htm

 

http://www.intel.com/support/wireless/wlan/sb/CS-031925.htm

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kinoultonkid
Aspiring Contributor
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Message 3 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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thanks for your prompt reply however my works laptop was able to connect to my previous netgear router and has connected to other wi-fi networks. 

my works IT manager says that it is an issue with the BT router because of the higher security WPA-2 and I need to ring BT to ask them to enter the key that the intel proset wirlesss utility generates. Given how long BT takes to respond to a call for support is there any other way I can do this myself?

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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Is WPS enabled on your hub?

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kinoultonkid
Aspiring Contributor
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Message 5 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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Yes it is

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Message 6 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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What happens if you turn off WPS on your hub? The documentation suggests that the proset software would then instead ask for your password.

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kinoultonkid
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Message 7 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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thanks for the suggestion i will give it a try this evening

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Distinguished Sage
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Message 8 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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you can also change the wireless encryption and wireless security code yourself
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kinoultonkid
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Message 9 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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Great that did the job, thanks 🙂
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Message 10 of 10

Re: Trying to connect laptop using intel proset/wireless connection utiity

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Glad it helped you. Smiley Happy

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