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Beginner
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Message 1 of 9

Trying to find broadband account details...

Hi there

 

I'm trying to help my parents with their BB. They have an online account that has their telephone info in it, but not their BB, which is also BT. 

 

I have tried all passwords, usernames etc, as assume it must be in a different account somewhere, but no joy.

 

Is there a way I can find the details? Can it be traced by inputting their phone number somewhere? Help 🙂

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Trying to find broadband account details...

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Moderator
Moderator
298 Views
Message 3 of 9

Re: Trying to find broadband account details...

Hi Simon35

 

I can have this looked into for you.

 

Send me an email using the contact the mods link in my profile you will find it in the section 'About Me'.

 

Thanks

 

Stuart

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Highlighted
Beginner
285 Views
Message 4 of 9

Re: Trying to find broadband account details...

Thanks, have done that, await response

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Highlighted
Beginner
259 Views
Message 5 of 9

Re: Trying to find broadband account details...

Not heard anyhting yet....?

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Highlighted
Distinguished Sage
Distinguished Sage
254 Views
Message 6 of 9

Re: Trying to find broadband account details...

Waiting time is about 5-6 working days, as you are in a queue.

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Highlighted
Distinguished Sage
241 Views
Message 7 of 9

Re: Trying to find broadband account details...

you would have received a tracking reference as a new web page as soon as you clicked on the contact form send button
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Highlighted
Beginner
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Message 8 of 9

Re: Trying to find broadband account details...

I did indeed, but where do I use this reference number?

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Distinguished Sage
190 Views
Message 9 of 9

Re: Trying to find broadband account details...

that is used by the mod team for tracking a case you just have to wait now they will contact you you are at 5 days now sometimes it can take a little longer if they are busier than normal
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