I'm trying to order BT Infinity online, but I'm told that I can only have BT Broadband.
When I put my details in Sky, I'm told that I can get Sky fibre no problem. I went back and checked my two neighbours' addresses either side, and they can both get the option to order BT Infinity.
I do not currently have a line connected to the pole outside, we're with Virgin who I want to leave.
Can I not order a new line installation and get BT Infinity at the same time?
Phoned BT up. They maintain that because I don't currently have a line to the house, they can't be certain that they can provide BT Infinity, so I need to order BT Broadband and a line installation, and then upgrade to BT Infinity at a later date.
you need an active BT phone line first
Sky will accept an order for a new line and Sky Fibre to be installed in one go. Why would BT not do this when they're both being done by Openreach engineers? I'd much prefer BT as I want to get BT Sports.