First one told me I couldn't as I was part of a BT broadband trial (i'm not - my broadband is currently with another provider) and now i get this one:
"Thank you! You have chosen to bring your calls and line back to BT, and have chosen BT Infinity fibre optic broadband.
We can see that you currently have both services with another provider, so we will need to take care of this for you in 2 stages.
First, we will move your telephone line to BT. We will then contact you and arrange to transfer your broadband from your current provider, and at which point we will give you your broadband speed estimate."
Irony is I spoke to a BT salesperson who assured me I could get 32.8 mb download and 5.4 upload speeds as I was indeed able to get BT infinity to sit alongside my BT phoneline... Person told me I could get it installed 22 october if I booked now. I demurred. Tonight telephone sales assistant daniel assured me that he couldn't take an infinity order from me until 5 November as my line was being upgraded
Any suggestions as to what is going on?
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators