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Aspiring Contributor
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Message 1 of 2

Trying to upgrade online

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I am probably being a bit dumb here but, when trying to upgrade from Infinity 1 to Infinity 2 through my account, Im am then presented with:
To start your order we need to know the BT account number you want to use to manage your new products.


GB******, account GB******
Do you have a working home phone line with another company?

Yes, takeover this line


No, I'd like a new line

Or enter details of another

I already have a line with BT so not sure what to choose - help please 🙂
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Trying to upgrade online

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As you are just trying to upgrade then use options team who are UK based 0800800030 



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