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Newbie
541 Views
Message 1 of 5

Trying to view/change calling features on My BT

I am trying to view and possibly change my calling features but keep receiving the same error message...

 

I use the 'Change your Calling Features' link from this page:

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=28921

then type in my number and postcode.

 

I then get the following message:

Sorry...

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package, click here
To order a TV, Broadband and Calls package, click here
To add BT Vision to your BT broadband, click here
To order a new phone line, click here
To switch your calls back to BT Click here

Ref# CON-0049

 

It's been like this since the line was installed on 11/3/11.

 

What am I doing wrong? Smiley Sad

 

Thanks for any assistance.

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4 REPLIES 4
Highlighted
Recognised Expert
504 Views
Message 2 of 5

Re: Trying to view/change calling features on My BT


@Sniper7-7 wrote:

What am I doing wrong? Smiley Sad


I get the same error, so it's not you that's doing anything wrong. To be honest, I rarely find BT's website fit for purpose. Bad links, error messages, missing pages are all too common which is pretty inexcusable for a company the size of BT. It looks like you're going to have to phone them. Just try not to get cross when the automated message tells you to visit the website! 😉

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Highlighted
Contributor
495 Views
Message 3 of 5

Re: Trying to view/change calling features on My BT

I had same problem but used Live Chat and was sorted out and calling features ordered for me. I found I was going round in circles trying to add Caller display
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Highlighted
Aspiring Expert
460 Views
Message 4 of 5

Re: Trying to view/change calling features on My BT

minusdot,


Out of interest what errors are you experiencing with your account?

 

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Highlighted
Newbie
451 Views
Message 5 of 5

Re: Trying to view/change calling features on My BT

Thanks for your suggestions - I went with proterra's idea in the end.

 

Hopefully all resolved soon.

 

Thanks again.

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