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SnottyChunks
Beginner
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Message 1 of 3

Two things...

I was promised 13-26 Mbps speed with BT Infinity but get approx. 10. Yet, when I download a film I can't do anything else. For example, I'm downloading a film at about 1Mbps speed but the internet radio I'm listening to will stop...?

 

Secondly, when I connect to the internet with some devices e.g. my tablet, I get the "Welcome Screen" with the parental controls option...?

 

I've given up ringing the customer services team because I can't be doing with the menus and final patronising Indian....

 

Any ideas anyone?

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ray_dorset
Distinguished Guru
237 Views
Message 2 of 3

Re: Two things...

Turn off smart setup on the homehub

 

It's in Advanced Settings/Home Network/Smart setup

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ray_dorset
Distinguished Guru
230 Views
Message 3 of 3

Re: Two things...

You weren't promised exactly, that speed was estimated.

You can see the estimate for your line at www.dslchecker.bt.com

You can see what you're getting in Troubleshooting/Helpdesk on the homehub.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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