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I was promised 13-26 Mbps speed with BT Infinity but get approx. 10. Yet, when I download a film I can't do anything else. For example, I'm downloading a film at about 1Mbps speed but the internet radio I'm listening to will stop...?
Secondly, when I connect to the internet with some devices e.g. my tablet, I get the "Welcome Screen" with the parental controls option...?
I've given up ringing the customer services team because I can't be doing with the menus and final patronising Indian....