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mrshares
Contributor
895 Views
Message 1 of 17

Typical... Renew contract and bb breaks!

Typical. I signed up to a new 12 month subscription and the broadband has been slowling down all week and now can't connect. It keep trying to connect to the broadband but the bb light is flashing orange all the time. For the odd moment it connects then drops out.

Last time this happened 2 years ago they just had to send me another hub. I am not calling the call centre for 3 hours. Either the hub has had it's time or there are broadband issues in Weybridge, Surrey area.

Any help please! Cheers
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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Typical... Renew contract and bb breaks!

you can check your exchange here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

if nothing shown then can you post the adsl stats from your router if you can connect long enough

 

is quiet line test ok?  dial 17070 option 2 best done with corded phone



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mrshares
Contributor
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Message 3 of 17

Re: Typical... Renew contract and bb breaks!

No outages in the area on those links. Thanks for that.

 

Line test seemed ok. Have cordless so can hear myself breath down the phone! lol

 

It is running a little now... adsl:

 

Connection information
Line stateConnected
Connection time0 days, 0:05:45
Downstream2,269 Kbps
Upstream440 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)13.8 dB / 25.0 dB
Line attenuation (Down/Up)41.0 dB / 21.9 dB
Output power (Down/Up)0.0 dBm / 13.2 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)98 / 4294966873
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)0
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mrshares
Contributor
864 Views
Message 4 of 17

Re: Typical... Renew contract and bb breaks!

21:48:56  26 JanKERNEL Controlled restart
21:45:25  26 JanCONFIGURATION saved by TR69
21:44:54  26 JanFIREWALL event (1 of 1): deleted rules
21:44:54  26 JanPPP link up (Internet) [86.183.170.245]
21:44:53  26 JanPPP CHAP Chap receive success : authentication ok
21:44:53  26 JanPPP CHAP Receive challenge (rhost = bras-red3.gi-b)
21:44:44  26 JanFIREWALL event (1 of 1): modified rules
21:44:44  26 JanFIREWALL event (1 of 1): created rules
21:44:44  26 JanxDSL linestate up (ITU-T G.992.5; downstream: 2269 kbit/s, upstream: 264 kbit/s; output Power Down: 19.6 dBm, Up: 12.9 dBm; line Attenuation Down: 42.0 dB, Up: 22.7 dB; snr Margin Down: 6.0 dB, Up: 11.4 dB)
21:44:19  26 JanxDSL linestate down
21:44:03  26 JanxDSL linestate down
21:43:43  26 JanxDSL linestate down
21:43:26  26 JanFIREWALL event (1 of 3): deleted rules
21:43:26  26 JanxDSL linestate down
21:42:54  26 JanFIREWALL event (1 of 2): modified rules
21:42:54  26 JanFIREWALL event (1 of 2): created rules
21:42:54  26 JanxDSL linestate up (ITU-T G.992.5; downstream: 2269 kbit/s, upstream: 328 kbit/s; output Power Down: 19.6 dBm, Up: 12.7 dBm; line Attenuation Down: 42.0 dB, Up: 22.7 dB; snr Margin Down: 6.0 dB, Up: 10.9 dB)
21:42:35  26 JanxDSL linestate down
21:42:27  26 JanPPP link down (Internet) [31.52.146.81]
21:42:22  26 JanxDSL linestate down
21:42:05  26 JanxDSL linestate down
21:41:41  26 JanxDSL linestate down
21:41:18  26 JanFIREWALL event (1 of 2): deleted rules
21:41:17  26 JanPPP link up (Internet) [31.52.146.81]
21:41:17  26 JanFIREWALL event (1 of 2): created rules
21:41:17  26 JanPPP CHAP Chap receive success : authentication ok
21:41:17  26 JanPPP CHAP Receive challenge (rhost = bras-red3.gi-b)
21:41:01  26 JanFIREWALL event (1 of 2): modified rules
21:41:01  26 JanxDSL linestate up (ITU-T G.992.5; downstream: 2269 kbit/s, upstream: 216 kbit/s; output Power Down: 19.6 dBm, Up: 12.5 dBm; line Attenuation Down: 42.0 dB, Up: 22.9 dB; snr Margin Down: 6.4 dB, Up: 10.3 dB)
21:40:48  26 JanPPP link down (Internet) [86.174.160.27]
21:40:38  26 JanxDSL linestate down
21:40:14  26 JanxDSL linestate down
21:40:02  26 JanFIREWALL event (1 of 2): created rules
21:40:02  26 JanFIREWALL event (1 of 1): deleted rules
21:40:02  26 JanxDSL linestate down
21:38:40  26 JanCONFIGURATION saved by TR69
21:38:09  26 JanFIREWALL event (1 of 1): deleted rules
21:38:08  26 JanPPP link up (Internet) [86.174.160.27]
21:38:08  26 JanPPP CHAP Chap receive success : authentication ok
21:38:08  26 JanPPP CHAP Receive challenge (rhost = bras-red3.gi-b)
21:38:03  26 JanFIREWALL event (1 of 1): modified rules
21:38:03  26 JanFIREWALL event (1 of 1): created rules
21:38:03  26 JanxDSL linestate up (ITU-T G.992.5; downstream: 2269 kbit/s, upstream: 440 kbit/s; output Power Down: 19.8 dBm, Up: 12.9 dBm; line Attenuation Down: 41.5 dB, Up: 21.9 dB; snr Margin Down: 19.8 dB, Up: 12.5 dB)
21:37:39  26 JanxDSL linestate down
21:37:15  26 JanxDSL linestate down
21:36:59  26 JanFIREWALL event (1 of 2): deleted rules
21:36:59  26 JanxDSL linestate down
21:36:39  26 JanFIREWALL event (1 of 2): modified rules
21:36:39  26 JanFIREWALL event (1 of 1): created rules
21:36:39  26 JanxDSL linestate up (ITU-T G.992.5; downstream: 2269 kbit/s, upstream: 227 kbit/s; output Power Down: 19.6 dBm, Up: 12.6 dBm; line Attenuation Down: 42.0 dB, Up: 23.0 dB; snr Margin Down: 6.0 dB, Up: 10.9 dB)
21:36:15  26 JanxDSL linestate down
21:36:13  26 JanPPP link down (Internet) [109.151.62.211]
21:35:51  26 JanxDSL linestate down
21:35:35  26 JanFIREWALL event (1 of 3): created rules
21:35:35  26 JanFIREWALL event (1 of 1): deleted rules
21:35:35  26 JanxDSL linestate down
21:34:55  26 JanCONFIGURATION saved by TR69
21:34:51  26 JanSNTP Unable to contact server: 198.18.1.7
21:34:24  26 JanFIREWALL event (1 of 2): deleted rules
21:34:23  26 JanPPP link up (Internet) [109.151.62.211]
21:34:23  26 JanPPP CHAP Chap receive success : authentication ok
21:34:23  26 JanPPP CHAP Receive challenge (rhost = bras-red3.gi-b)
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mrshares
Contributor
863 Views
Message 5 of 17

Re: Typical... Renew contract and bb breaks!

At the moment

 

21:56:33  26 JanLOGIN User admin logged in on [HTTP] (from 192.168.1.64)
21:56:26  26 JanLOGIN User Basic logged in on [HTTP] (from 192.168.1.64)
21:53:04  26 JanSNTP Synchronised to server: 213.123.20.170
21:53:04  26 JanSNTP Systemtime update: time setting 00:04:04 > new time setting: 21:53:04
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john46
Distinguished Sage
859 Views
Message 6 of 17

Re: Typical... Renew contract and bb breaks!

Have you tried connecting to the test socket at the rear of the master socket Test Socket.jpg
Your speed has dropped due to an increased noise margin if you can try the suggestions below  and post back we can advise further
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 17

Re: Typical... Renew contract and bb breaks!

are you connected to the master or test socket?  do you have other sockets apart from the master?



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mrshares
Contributor
836 Views
Message 8 of 17

Re: Typical... Renew contract and bb breaks!

Sorry for the late reply.

So after these postings it worked fine for the rest of the evening for some reason. Now today everytime I connect the connection keeps dropping out.

Noise seems fine on the test line but I have a cordless.

I might try connecting the box to another socket maybe.
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john46
Distinguished Sage
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Message 9 of 17

Re: Typical... Renew contract and bb breaks!

you need to connect your hub to the test socket and see if it then disconnects
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mrshares
Contributor
804 Views
Message 10 of 17

Re: Typical... Renew contract and bb breaks!

So tried all the above. Line test seemed fine. Attached to master socket test one and broadband worked ok.

Then put it back in master and then worked for a bit then cut off.

Put a new filter on and then worked super fast for 3 hours and now it just disconnected again.

Getting annoying this!

This happened a few years ago and they kist sent me a new box and it was sorted. 2 years now on the current router. Just send me a new one pls BT!!!
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