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carabean
Beginner
1,166 Views
Message 21 of 29

Re: UHD Box keeps going into Maintenance Mode

Can anyone tell me whether the patch has been released and whether it has solved the problem, please?

0 Ratings
Shanusanus
Beginner
1,151 Views
Message 22 of 29

Re: UHD Box keeps going into Maintenance Mode

DarrenW has this patch released yet and did it fix the constant going into Maintenance Mode?
0 Ratings
DarrenW
BT TV Expert
1,130 Views
Message 23 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi @Shanusanus @carabean,

 

We are still working through the patch, the fix has been successful but we are just reviewing our test data before we decicde to roll-out the patch to all UHD boxes.

Once I have a software release date the patch will be part of, I will update the Forum post.

 

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PatC1
Beginner
1,106 Views
Message 24 of 29

Re: UHD Box keeps going into Maintenance Mode

New customer here. Same issue. One week, 7 resets. Sigh.
0 Ratings
PatC1
Beginner
1,077 Views
Message 25 of 29

Re: UHD Box keeps going into Maintenance Mode

Mine is not a UHD box btw, it’s a Youview+, same issue
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Niko1
Contributor
1,069 Views
Message 26 of 29

Re: UHD Box keeps going into Maintenance Mode

Just hold on for about 4-6 months and it should be sorted. Just don't go on holiday. It always happens to me on holiday...
0 Ratings
gcwj
Aspiring Contributor
1,007 Views
Message 27 of 29

Re: UHD Box keeps going into Maintenance Mode

VERY frustrating. We have had this issue for several months now.
0 Ratings
DarrenW
BT TV Expert
991 Views
Message 28 of 29

Re: UHD Box keeps going into Maintenance Mode

Hang in there @gcwj !

We do have the fix confirmed in a software release soon.

On another forum thread we had a discussion about how we could try to mitigate the issue.

This has not been tested but if you change the Youview box's Power Mode to "Always Ready" it may avoid the problem.

0 Ratings
DarrenW
BT TV Expert
804 Views
Message 29 of 29

Re: UHD Box keeps going into Maintenance Mode

A fix is now being rolled out, softare version 31.106 has been rolled out to 30% of UHD users and will be 100% by 05/11.

I would appreicate feedback on whether this has or has not resolved your problems.

Thanks.

 

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