UHD Box keeps going into Maintenance Mode

[Archie1971]

twice in the last month we have switched on the Youview UHD box to find that it is in Maintenance Mode as we don't want to lose any recordings we have chosen  the software reset option.  It then works fine - any reason why it would start in Maintenance mode (blue screen)

[joylonwagg]

Our regular HD box has been doing the same....

[Pdd1]

I have the DTRT2100 and it has done this at least 3 times since the beginning of December. The first two times I did a full internet reset (retaining the recordings) but I got fed up having to reprogramme the scheduled recordings so the last time I just did a software reset and it worked - until the next time.

[Pdd1]

Has anyone else had this or found out by it keeps happening?

[Gemma_P]

@Archie1971 Hi,

I think I replied to a previous forum post you did about this issue.  

I am a BT employee and will investigate your issue. Are you able to PM me your telephone number so I can investigate further.

Sounds like a hardware failure on the set top box.  

Look forward to hearing from you.

[Gemma_P]

Hi @Pdd1

I am a BT employee and happy to investigate the issue for you. Are you able to PM me your telephone number so I can investigate?

Thank you.

[Gemma_P]

Hi @joylonwagg

I am a BT employee and happy to investigate issue for you. Are you able to send me a PM with your telephone number so I can investigate

Thank you.

[Gemma_P]

Hi @Archie1971

The UHD box has recently had a software update, are you still having issues following this update? Thank you.

[Niko1]

Is this definitely a hardware fault? it so will get shot of the thing.. Can anyone end some light on this problem?

[annie56]

My stupid you view box asks for a software update every couple of weeks but never completes properly and I have to switch it off and back on again and do the software reset myself to get access to my bt package, its so frustrating especially if you have turned it on in time to watch a specific programme. Think bt should get their act together and sort these problems out...