UPGRADE OF 40MB TO 80MB SPEEDS ?

[Cheese9000]

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@Detection wrote:

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@Cheese9000 wrote:
Thats weird... On the order page it says order completed? But no speed increase? Phone line says in progress but that shouldnt have much to do with it though...

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Probably the order that will be completed today is just the cancellation of the one you made early this morning, not the upgrade to 80/20

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Yeah, your probably right 😞 

[BattFink]

Just placed my upgrade request over the phone.

Lady on the other end was really helpful, admitted that I was her first upgrade request.. but still only took 5 minutes.

Apparently my line is good for the full 80/20

Just checked my online account and activation date is tomorrow

[tomcoleman]

i went through and did the long order process says its going to be 5-7 days before activation.

[GPR]

Ok help if possible please..

1. At present on the 40/10 been on this for 2 days and speed tests show I am getting 37D  8/U. [Wireless]

2. My FTTB is about 500 metres and exchange 100 metres from FTTB box , so very close.

3. I followed this link [given a few pages back]  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280

4. I pressed upgrade my speed ... Tests still showed your will be 40meg /D   6.1 /U.

5. Had a email explaining order will be completed 13/4/2012

6. Does this mean my line will onlty take 40meg /D 6.1/U or they just have not switched the upgrade on at my exchange and will get the new upto 80/20 sometime tomorrow?

7. I can see my exchange from my house.

[GPR]

Ok help if possible please..

1. At present on the 40/10 been on this for 2 days and speed tests show I am getting 37D  8/U. [Wireless]

2. My FTTB is about 500 metres and exchange 100 metres from FTTB box , so very close.

3. I followed this link [given a few pages back]  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280

4. I pressed upgrade my speed ... Tests still showed your will be 40meg /D   6.1 /U.

5. Had a email explaining order will be completed 13/4/2012

6. Does this mean my line will onlty take 40meg /D 6.1/U or they just have not switched the upgrade on at my exchange and will get the new upto 80/20 sometime tomorrow?

7. I can see my exchange from my house.

[Webby]

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@GPR wrote:

Ok help if possible please..

1. At present on the 40/10 been on this for 2 days and speed tests show I am getting 37D  8/U. [Wireless]

2. My FTTB is about 500 metres and exchange 100 metres from FTTB box , so very close.

3. I followed this link [given a few pages back]  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280

4. I pressed upgrade my speed ... Tests still showed your will be 40meg /D   6.1 /U.

5. Had a email explaining order will be completed 13/4/2012

6. Does this mean my line will onlty take 40meg /D 6.1/U or they just have not switched the upgrade on at my exchange and will get the new upto 80/20 sometime tomorrow?

7. I can see my exchange from my house.

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What estimate are you shown when you put your number into the BT Wholesale availbility checker?

[Webby]

Ok help if possible please..

1. At present on the 40/10 been on this for 2 days and speed tests show I am getting 37D  8/U. [Wireless]

2. My FTTB is about 500 metres and exchange 100 metres from FTTB box , so very close.

3. I followed this link [given a few pages back]  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280

4. I pressed upgrade my speed ... Tests still showed your will be 40meg /D   6.1 /U.

5. Had a email explaining order will be completed 13/4/2012

6. Does this mean my line will onlty take 40meg /D 6.1/U or they just have not switched the upgrade on at my exchange and will get the new upto 80/20 sometime tomorrow?

7. I can see my exchange from my house.

[Cheese9000]

Well that order said it was complete, must of been cause I cancelled the other one, now im getting this when I try to upgrade: We're sorry but you cannot reorder Line Rental Saver until 27 days before the end of your original term. We will send you an email to let you know when you can reorder.
Anyone know why this is happening?

[Webby]

As 10382719289389 people have already posted about this, reading the posts would tell you there's an issue with line rental saver and the online web form.

Call 150 and order over the 'phone.

[Cheese9000]

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@Webby wrote:
As 10382719289389 people have already posted about this, reading the posts would tell you there's an issue with line rental saver and the online web form.

Call 150 and order over the 'phone.

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I just wanted to talk to you webby!!! Calling 150 now then 😄

[Alan63]

Placed my order too - activation on 19th

will let you all know how that goes

question ; anyone know if engineer needs home access on that day? or is is all 'remote'?

A

[Annie_UK]

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@Cheese9000 wrote:
Well that order said it was complete, must of been cause I cancelled the other one, now im getting this when I try to upgrade: We're sorry but you cannot reorder Line Rental Saver until 27 days before the end of your original term. We will send you an email to let you know when you can reorder.
Anyone know why this is happening?

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There is a bug in the ordering system that BT are looking into for now anyone with Line Rental Save will need to order the upgrade via the Phone to the Infinity Sales Dept.