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SpencerJ
Contributor
1,226 Views
Message 1 of 3

URGENT PLEASE - Contact number wrong on my Infinity order

I am due to have infinity installled tomorrow but just noticed my contact number on the order is an old phone number and not my current one.

 

I know I placed the order on my current number and my current number is showing as having an outstanding order so all looks ok but want to know what happens if the engineer cannot contact me due to the contact number not working? Hopefully I am just worrying about nothing.

 

Also not sure why this old number is on my order, not used it in over 2 years.

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2 REPLIES 2
jjgraphics
Recognised Expert
1,188 Views
Message 2 of 3

Re: URGENT PLEASE - Contact number wrong on my Infinity order

I think the most sensible thing to do would be to contact Sales 0800 800 150.

 

I suspect that if the engineer does not get a reply to his call, he will come to your house first. Some do anyway from what I have heard from people who have had Infinity installed.

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SpencerJ
Contributor
1,177 Views
Message 3 of 3

Re: URGENT PLEASE - Contact number wrong on my Infinity order

Spent a while on hold to sales but no answer and I have to go out, The automated service detected there was an outstanding order on my line so im sure it will be ok, The engineer has to go to the end of my road to work on the box i have been told so it would be madness to not knock on the door... Thanks for the reply.

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