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lauren2390
Beginner
462 Views
Message 1 of 7

URGENT removing other authorised bt accounts from bt.com

Hi,

 

I have noticed that another person has been added to my bt account without my authorisation.

They have set up a bt login using my account number.

How do I get this person removed as I did not provide authorisation and therefore they will have access to my bills!

 

Please help!

0 Ratings
6 REPLIES 6
StewM
Guru
452 Views
Message 2 of 7

Re: URGENT removing other authorised bt accounts from bt.com

I have asked a Mod to intervene.
lauren2390
Beginner
448 Views
Message 3 of 7

Re: URGENT removing other authorised bt accounts from bt.com

Thank you for your prompt repsonse and help

0 Ratings
OlgaC
Moderator-Retired
443 Views
Message 4 of 7

Re: URGENT removing other authorised bt accounts from bt.com

Hi lauren2390, 

 

Thanks for posting. I can look into this for you. 

 

Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 

 

Cheers,

OlgaC

0 Ratings
lauren2390
Beginner
437 Views
Message 5 of 7

Re: URGENT removing other authorised bt accounts from bt.com

Thnak you, I have sent the details across.

0 Ratings
lauren2390
Beginner
405 Views
Message 6 of 7

Re: URGENT removing other authorised bt accounts from bt.com

I still haven't heard anything from yourselves and am concerned.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
403 Views
Message 7 of 7

Re: URGENT removing other authorised bt accounts from bt.com

it can take up to 3 working days for mods to get back to you  when you complete the email you join a queue of other customers waiting for mod assistance and this is done in order of receipt of emails



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