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Beginner
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Message 1 of 33

Ultra HD Youview not always turning back on from standby

I've noticed that my UHD box doesn't like to turn back on if I leave it in standby for a few days, I tried to turn it on from standy this morning and it wouldn't turn on at all.  I flipped the power switch on the back of the unit off and back on, and it sprang to life.  However it's failed to record a scheduled recording that I had for this morning, so it seems to be crashing or freezing while in standby?  I leave my box in High Eco mode.

 

This is the 2nd time that it's happened in a few weeks, has anyone else had this problem?

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32 REPLIES 32
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Newbie
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Message 2 of 33

Re: Ultra HD Youview not always turning back on from standby

This has happened to us as well 

 

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Recognised Expert
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Message 3 of 33

Re: Ultra HD Youview not always turning back on from standby

Nope no issues here, what setting do you have it on for standby?

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Beginner
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Message 4 of 33

Re: Ultra HD Youview not always turning back on from standby


@jam2000 wrote:

Nope no issues here, what setting do you have it on for standby?



@effbee wrote:

 I leave my box in High Eco mode.


 

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Recognised Expert
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Message 5 of 33

Re: Ultra HD Youview not always turning back on from standby

Have you tried setting EcoMode to Low to see if that solves your problem?

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Beginner
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Message 6 of 33

Re: Ultra HD Youview not always turning back on from standby

Hi there , I've just joined bt and have got the new ultra box , the exact same thing is happening to me , if you put the box into standby with the remote then leave it for say a day then it won't turn back on with the remote , you have to switch the box off from the rear then back on to get it to work , anybody got any idea why this is happening ?
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Beginner
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Message 7 of 33

Re: Ultra HD Youview not always turning back on from standby

Oh , and my Eco setting is - low , like effbee , this causes the box to fail on recordings when this happens .
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Beginner
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Message 8 of 33

Re: Ultra HD Youview not always turning back on from standby

Just got home to find that it's done the same thing again.  I'm really starting to regret renewing my contract with BT at the moment.

 

I was chatting to a BT support person just now and they offered to send an engineer out (at a charge of £130 if they find nothing wrong).  Seeing as it's only getting stuck in standby at completely random times I don't want to spend all day waiting at home only for the engineer to arrive and end up looking at a momentarily working Youview box.

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Newbie
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Message 9 of 33

Re: Ultra HD Youview not always turning back on from standby

Same problem here, constantly getting stuck in standby. Have to flick the switch at the back to bring it to life. I hadnt noticed it was affecting scheduled recordings.

 

Please address this BT as there is obviously an underlying fault here.

 

Cheers

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Aspiring Expert
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Message 10 of 33

Re: Ultra HD Youview not always turning back on from standby

Me too, I've taken to leaving it off. Considering i only have it on on champions league / Premier league UHD games . it's not exactly a silent box and it gets hot.

Mine even looks like it's waking up but no HDMI <> TV sync.

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